Cancelling and refunds (draft)

The Family plan is a subscription

The Family plan costs £3.99 a month or £34.99 a year. It renews automatically at the end of each month or year, at the price shown when you subscribed, until you cancel. We'll tell you before any price change, and you can cancel before it applies.

How to cancel

You can cancel any time. Cancelling stops the next renewal; you keep the Family plan until the end of the month or year you've already paid for. Then your family moves to the free plan. Nothing is deleted: your boards, hearts and prizes stay.

• Paid on the web (by card): in Kitty Board, open Settings, Your plan, then Manage subscription. This opens our payment provider's page, where you can cancel or change your card.
• Paid in the iPhone or iPad app: Apple handles the subscription. Open Settings on your device, tap your name, then Subscriptions.
• Paid in the Android app: Google handles the subscription. Open the Play Store, then Payments and subscriptions, then Subscriptions.

Deleting your Kitty Board account doesn't cancel a subscription by itself, so cancel it first (how to delete your account).

Your 14-day right to cancel, and starting straight away

The law gives you 14 days after you subscribe to change your mind about a digital service. The Family plan starts the moment you pay. Before you pay on the web, we ask you to tick a box to say:

"I want my Family plan to start straight away. I understand I lose my 14-day right to cancel for a refund once it starts, and I can cancel any time to stop it renewing."

We keep a record of when you ticked it. Because the plan starts straight away at your request, you don't get a refund for the period you've started, except where the law says you must.

Refunds

• Part months or years: we don't refund the unused part of a month or year after you cancel, except where the law requires it. You keep the Family plan until the end of the period.
• Something went wrong: if you were charged by mistake, charged twice, or the Family plan didn't work as described, email us and we'll put it right, which may mean a refund.
• Paid on the web: we handle refunds. They go back to the card you paid with, usually within 5 to 10 working days. A refund ends the Family plan straight away.
• Paid through Apple or Google: only Apple or Google can refund these. Ask Apple at reportaproblem.apple.com, or Google Play through your order history. We can't refund them for you.

Contact

Email [email protected]. We usually reply within two working days. See also our terms of use (draft).

Last updated: draft, October 2026.